Last updated: July 30, 2025

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Big Wall Renovations ("we", "us", or "our") is committed to protecting the personal information of our customers, website visitors, and contacts in accordance with the Personal Information Protection Act (PIPA) of Alberta and the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada.

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This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website [www.bigwallreno.com], interact with us, or subscribe to our email lists.

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By using our services or accessing our website, you consent to the practices described in this policy.

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1. Definition of Personal Information

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“Personal information” refers to information about an identifiable individual, such as name, address, email address, phone number, or any information that can be linked to an individual.

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2. Information We Collect

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We may collect personal information in the following ways:

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a. Information You Provide Voluntarily

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• Full name

• Email address

• Phone number

• Home or project address

• Details about your renovation needs

• Other data submitted via forms, phone, email, or in-person consultation

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b. Automated Information Collection

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When you visit our website, we may collect:

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• IP address

• Browser type and version

• Operating system

• Pages visited and time spent

• Referring URL

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c. Cookies and Tracking Tools

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We may use:

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• Cookies: to enhance functionality and user experience

• Lead tracking software (e.g., Google Analytics, Meta Pixel, or CRM tools): to analyze user behavior and improve our marketing strategies

• Email marketing tools (e.g., Mailchimp, Klaviyo): to send promotions or service updates, with consent

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3. Purpose of Collection

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We collect and use personal information for the following purposes:

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• To respond to inquiries and provide estimates or services

• To deliver marketing content, offers, or promotions (with consent)

• To improve website performance and user experience

• To manage customer relationships

• To comply with applicable legal or regulatory obligations

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We only collect information that is necessary for the stated purposes and retain it only as long as needed.

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4. Consent

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We collect, use, and disclose your personal information only with your consent, except where otherwise permitted or required by law. Consent may be provided expressly (e.g., checking a box) or implied (e.g., submitting a contact form).

You may withdraw your consent at any time by contacting us (see section 10).

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5. Use of Email Marketing and Lead Tracking Tools

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We may use third-party tools such as:

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• Email marketing platforms (e.g., Mailchimp, Klaviyo)

• Advertising platforms (e.g., Facebook Ads, Google Ads)

• Lead capture forms and CRMs

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These tools may collect usage data and email engagement metrics to optimize communication. We ensure these tools are compliant with Canadian anti-spam and privacy legislation.

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You will only receive promotional emails if you opt in. All emails will include a clear unsubscribe option.

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6. Disclosure of Personal Information

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We do not sell, rent, or trade your personal information. We may disclose your information to:

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• Third-party service providers (e.g., IT providers, analytics, CRM/email platforms), under strict confidentiality agreements

• Regulatory authorities if required by law or legal process

• A purchaser in connection with a merger or sale of our business (with continued protection of your data)

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7. Safeguards and Data Security

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We use appropriate physical, technical, and administrative measures to protect your personal information, including:

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• SSL encryption

• Access controls and secure passwords

• Regular backups and system monitoring

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Despite our safeguards, no system can be guaranteed 100% secure.

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8. Your Rights

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Under PIPA and PIPEDA, you have the right to:

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• Access your personal information

• Correct any inaccuracies

• Withdraw consent at any time

• Request deletion of your information, subject to legal obligations

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To exercise these rights, contact us using the information below.

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9. Third-Party Links

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Our website may contain links to external websites not operated by us. We are not responsible for the content or privacy practices of those sites.

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10. Contact Information

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For questions or concerns about this policy or to access/correct your information:

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Big Wall Renovations
Email: info@bigwallreno.ca
Phone: 825-468-2433
Website: www.bigwallreno.ca

 

11. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time. The most recent version will always be available on our website with an updated "Last Updated" date.

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12. Canadian Anti-Spam Law (CASL) Compliance

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We comply with Canada’s Anti-Spam Law (CASL). We do not send commercial electronic messages without express or implied consent. You can withdraw consent or unsubscribe from communications at any time by clicking the unsubscribe link in our emails or contacting us directly.